Key Functions of Texting for Medical Professionals

Message Standing

A HIPAA compliant texting app should offer attributes made particularly for clinicians. With the texting app, each message is time- and date-stamped and marked when it is “Sent,” “Provided,” and “Read.”

Person Centric Messaging

Protected messaging for healthcare needs functionality not readily available in common texting applications. With an optional integration with your system’s ADT feed, basic personal information can be affixed to a message string. This feature, specific to the healthcare messaging app, surpasses safe and secure texting by eliminating all uncertainty concerning the topic of the message string. Basic details include client name, medical diagnoses, space number, medications, as well as allergies, among others.


Gatekeeper stops disturbance while delivering care by allowing authorized staff members to screen messages and signals when the intended recipient is not available. Screened messages, as well as alerts,  are available to initial recipient throughout, and also after the screening duration.

Auto-Forwarding with Sender Notice

Messages can be auto-forwarded to an additional individual for a specific period. The sender will be informed of the new recipient prior to the message is sent out, and she or he will have the ability to pick not to send out the message to the new recipient. This feature is specifically valuable for temporary insurance coverage while a physician is doing a treatment.


Give abundant context to HIPAA certified messaging by easily connecting high-resolution photos, voice memos, videos, as well as files. It supplies the greatest resolution of any type of protected messaging option, which is important for dermatology, as well as other specializations. Sight any files: it supports Word, Spreadsheets, PDF, and also others.

Immediate Message

HIPAA compliant texting application allows users to note any type of message as “immediate.” Recipients have the capability to establish different sounds for urgent messages, which guarantees they understand promptly when an instant response is needed.


Create individual teams or spontaneous ad hoc teams by adding individuals to threads for HIPAA protected messaging, similar to the indigenous functionality of iOS and Android messaging applications.

Off Duty with Emergency Situation Override

Individuals can establish themselves “Off Duty,” specifying the date and time they are off. Emergency Override is a feature requested by medical professionals that allow the sender to bypass the Off-Duty alert in cases of real emergencies and send the message anyway.

VoIP Callback Button

When HIPAA texting isn’t sufficient, users on both BYOD, as well as hospital-provided devices running Android or iOS 10 or later on operating systems, have the capacity to use the health center VoIP network to make inner, as well as depending upon the medical facility system, outside telephone calls.

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