Apart from bringing regular business, it also creates many opportunities by the means of word of mouth among customers to generate more leads for you. Here are the ways suggested by Relo app by which you can achieve such fortune.
- Build a personal relationship with individual customer
People always stay loyal to a brand when they have a genuine and mutually advantageous relationship. Make the most of any chance you get to know a client personally. In more precise terms, delegate a special team of representatives to individual clients. This helps in maintaining a good rapport with every customer and present you with critical information to have good follow up chances. Always keep an eye out for information to build such rapport.
- Always consider content relevancy
Google has stopped rewarding the SEO fraudsters who sneak their way into gaining the top search results. Rather, they have begun to determine content on the basis of what has been dictated by the web page and commend the sites accordingly. With that, ensure to modify your content on the basis of the traffic.
- Pay heed to the rules
Customer satisfaction determines what level of customer loyalty your brand has tried to establish till now. For the same, you need to pay heed to the Golden Rule and the Platinum Rule. The former lets you treat others as you would like to be treated. This reflects in business as a 100 percent satisfaction guarantee. This can be applied for B2B, it is where B2C needs to be adhered to. The Platinum Rule is applicable to the communication to stay in touch with people in the way they would prefer to be. If someone gets in touch via email, then follow up with the same route. If someone contacts by social media, then use the same medium. If you lose touch with a customer, be smart and take a hint. Never bombard them with messages to communicate with them back again. This relationship is a must as it helps in determining your retention rates as well.
- Ask for advice and pay heed to it
There are many times when businesses lack to pay heed to customer feedback, they don’t want to listen to any advice particularly if you hate to hear them. Every business must dedicate itself to address those. If customers have a certain point of view or feedback about the particular aspect of architecture then make some effort to fix it. Once you do, let them know about it too. It makes them feel valued and you gain a loyal customer as well.
